Promises and apologising will not solve the issue that I cannot sell my products because my listing is being inactive!. Still waiting it’s 6 pm now no one bothered to call me… so I count this as lie as I was requesting this call from one of the staff at FBA, and been promised to receive call… I would not be upset, if I would not pay for FBA and was charged 1/3 of the profit I make… They charge me monthly subscriptions and take 1/3rd of all my earnings… Still I get Sh ty service… I hear only promises and nothing else. I have been told to re-upload picture and wait another bloody 24 hrs… Guess what after 24hrs passed, still cannot access my listing, I have requested a call from a manager, I was promised to receive a call today. 24hrs passed nothing had change, still could not access my listing, then I have been told that there were some issues with my pictures - I have been “working” on Amazon for the past 6 months, and not even once I had issues with photos.
I was told to wait 24 hours for the listing to update and I will be ready to go. Man, I have been lied 3 times within the last 3 days… I made a new listing and forgot to highlight (to mark) that my Sushi Set contained a knife, so I have been told to mark it in product information as UK_18_Knife so it will display that only 18+ can buy my set.
Very sneaky indeed!Īny advice on how to effectively bring sellers’ concerns and issues to the attention of seller support management will be highly appreciated.
In fact, recently they didn’t even include the usual satisfaction survey in their message so we can’t rate their performance. Whenever I asked for help, nearly all the reps are trying to pass the buck by quickly “replying to” your questions without actually answering your specific questions, or they would ask you to contact another department, or copy and paste a piece of rules or policies so as to close that case quickly. Previously, I was very pleased with the support I had received, but over the past month, there’ve been numerous problems occurring.
I was wondering if anyone has noticed a significant deteriorating quality in seller support over the past month. I can’t believe that there’s no channel to air sellers’ opinions about the very poor support they received. Can anyone kindly tell me the email address where I can register a formal complaint about Amazon UK seller support team? I’ve been looking for an official email address but to no avail.